Proxylity Refund Policy

Last updated: 2025-11-25

1. Overview

This Refund Policy governs refund requests for Proxylity UDP Gateway ("Service") provided by Proxylity LLC ("we," "our," or "us"). By subscribing to our Service, you acknowledge and agree to the terms outlined in this policy.

2. No Refunds for Consumed Services

Proxylity UDP Gateway is a usage-based service that bills for resources consumed, including:

• Listener port-hours for active UDP listeners
• Packets processed and delivered to your configured destinations
• Batch processing operations performed on your behalf
• Any other metered usage as described in our pricing documentation

We do not issue refunds for services that have already been consumed or rendered. Once packets have been processed, listeners have been active, or other billable operations have occurred, those charges are final and non-refundable.

3. Subscription and Plan Charges

Subscription fees for monthly or annual plans are non-refundable. When you subscribe to a plan:

• Monthly subscriptions are billed in advance for the upcoming month
• Annual subscriptions are billed in advance for the upcoming year
• Included allowances (such as included listeners or packet volumes) are provided for the billing period and do not roll over

Cancellation of a subscription does not entitle you to a refund for the current billing period. Your access to included plan benefits will continue through the end of the paid period.

4. Discretionary Refunds

While we maintain a no-refund policy for consumed services, we may issue refunds at our sole discretion in exceptional circumstances, including but not limited to:

• Billing errors or duplicate charges caused by our systems
• Service failures or extended outages that significantly impacted your ability to use the Service
• Unauthorized charges resulting from fraudulent activity on your account
• Other extraordinary circumstances evaluated on a case-by-case basis

All refund decisions are made solely at the discretion of Proxylity. We are under no obligation to issue refunds outside of those required by applicable law.

5. AWS Marketplace Billing

If you subscribed to Proxylity UDP Gateway through AWS Marketplace, your charges appear on your AWS bill and are subject to AWS's billing policies. Refund requests for AWS Marketplace subscriptions must be directed to Proxylity support (as described below), not to AWS. We will work with AWS to process any approved refunds in accordance with AWS Marketplace procedures.

6. How to Request a Refund

To request a refund, you must contact our support team with the following information:

• Your account identifier or email address
• The specific charge(s) you are requesting a refund for, including dates and amounts
• A detailed explanation of why you believe a refund is warranted
• Any supporting documentation or evidence relevant to your request

Contact our support team at: support@proxylity.com

We will review your request and respond within 5-7 business days. Our decision regarding refund requests is final.

7. Chargebacks

If you initiate a chargeback or payment dispute with your credit card company or payment provider without first contacting our support team, we reserve the right to:

• Immediately suspend or terminate your access to Proxylity UDP Gateway
• Dispute the chargeback with evidence of services rendered
• Pursue collection of any amounts owed plus associated fees

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback.

8. Cancellation

You may cancel your subscription at any time through the AWS Marketplace or by contacting our support team. Cancellation will prevent future billing but does not entitle you to a refund for the current billing period. Your access will continue through the end of the paid period.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Proxylity UDP Gateway after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

10. Contact Information

If you have questions about this Refund Policy, please contact us:

Proxylity LLC
Email: support@proxylity.com
Website: https://proxylity.com